Dispute Resolution
Fair and transparent resolution for all platform disputes
At Epic360 Gigs, we understand that disputes can arise in any business relationship. Our comprehensive dispute resolution process ensures fair and timely resolution for all parties involved, in compliance with EU consumer protection laws and German regulations.
Our dispute resolution process complies with EU Consumer Rights Directive and German Civil Code (BGB) provisions.
Quality Issues
- Work doesn't meet agreed specifications
- Poor quality deliverables
- Incomplete work
- Not following project requirements
Timeline Issues
- Missed deadlines
- Delayed delivery
- Unreasonable delays
- No communication about delays
Payment Issues
- Payment disputes
- Refund requests
- Escrow release conflicts
- Additional charges
Communication Issues
- Poor communication
- Unresponsive parties
- Misunderstandings
- Scope creep disputes
Report Issue
Submit a dispute through our platform with detailed information
Initial Review
Our team reviews the dispute and gathers additional information
Mediation
We facilitate communication between parties to reach resolution
Final Decision
If mediation fails, we make a binding decision based on evidence
EU Consumer Rights: Complex disputes may take longer to resolve. We'll keep you updated throughout the process and ensure compliance with EU consumer protection timelines.
We encourage you to first try to resolve the issue directly with the other party through our messaging system. Many disputes can be resolved through open communication.
Steps to File a Dispute:
- Go to your order details page
- Click on "File Dispute" or "Report Issue"
- Select the type of dispute
- Provide detailed information and evidence
- Submit the dispute for review
Required Information
- Order number and date
- Detailed description of the issue
- Evidence (screenshots, messages, files)
- Desired resolution
- Previous communication attempts
For Clients
- Full or partial refund
- Work revision or completion
- Replacement freelancer
- Escrow release to freelancer
- Compensation for delays
For Freelancers
- Payment release from escrow
- Additional payment for extra work
- Order completion extension
- Dispute dismissal if unfounded
- Protection from unfair claims
If you disagree with our dispute resolution decision, you may appeal within 14 days of the decision:
Submit Appeal
Provide new evidence or information not previously considered
Senior Review
A senior dispute resolution specialist reviews the case
Final Decision
The appeal decision is final and binding
As an EU-based company, we participate in alternative dispute resolution (ADR) procedures and provide information about external resolution options:
Online Dispute Resolution Platform
You can submit complaints through the EU's Online Dispute Resolution platform:
Website: ec.europa.eu/consumers/odr
German Consumer Arbitration Board
For German consumers, disputes can be resolved through:
Schlichtungsstelle der Bundesnetzagentur
Postfach 8001, 53105 Bonn, Germany
Website: bundesnetzagentur.de
EU Consumer Protection Network
Contact your local consumer protection authority for assistance with cross-border disputes within the EU.
For Clients
- Provide clear, detailed project requirements
- Communicate regularly with your freelancer
- Review work progress and provide feedback
- Be realistic about timelines and budgets
- Use milestone payments for large projects
- Document all agreements and changes
For Freelancers
- Ask clarifying questions before starting
- Provide regular updates on progress
- Meet agreed-upon deadlines
- Deliver work that meets specifications
- Communicate any issues or delays promptly
- Keep detailed records of all communications
Contact Dispute Resolution Team
Email: disputes@epic360gigs.com
Phone: 015226537923
Response Time: Within 24 hours
Address: Epic360 Gigs
22844 Norderstedt
Germany
EU Consumer Rights: Remember that you have additional rights under EU consumer protection laws, including the right to seek resolution through external dispute resolution bodies.